IIT Indore IT Help & WiFi Guide
Things to Do Before Reporting a Problem
Follow these steps before creating a ticket on the IT Help Desk.
IIT Indore WiFi Connection Process
How to Connect to IITI_Secure or IITI_Secure_5G (Android Devices)
- Download the certificate attached to this mail to your Android device.
- Install the certificate:
- Open your phone’s Settings (menu names may differ).
- Go to Security > Advanced > Encryption & credentials.
- Under “Credential storage,” select Install a certificate > Wi-Fi Certificate.
- In the top left, select Menu and choose the location where you saved the certificate.
- Select the certificate file GW_CA_IITI.crt.
- Enter a name for the certificate, e.g., IITI-WIFI, and select OK.
- Connect to IITI_Secure or IITI_Secure_5G using the following settings:
- EAP Method: PEAP
- Phase 2 Authentication: MSCHAPV2
- CA Certificate: Newly Added Certificate (e.g., IITI-WIFI)
- Online Certificate Status: Do Not Verify
- Domain: rad.iiti.ac.in
- Identity: Your Username
- Anonymous Identity: Leave Blank
- Password: Your internet access password
- Select Save and connect.
Basic Network Problems
- Cable Problem: Faulty, shorted, or physically damaged cables.
- Connectivity Problem: Faulty or down network ports/interfaces.
- Configuration Issue: Incorrect IP, routing, or looping issues.
- Software Issue: Compatibility or version mismatch interrupts data transmission.
- Traffic Overload: Over-utilized links cause abnormal device behavior.
- Network IP Issue: Improper IP/subnet/routing configuration.
Troubleshooting Steps Before Creating a Ticket
- Check physical connectivity (cable, LEDs, ports).
- Verify correct IP address, subnet mask, gateway, and DNS server.
- Ping your neighbor’s IP address.
- Telnet to the gateway.
Steps for Checking Physical Connectivity
- Check if LEDs are glowing where the network cable is plugged into your PC.
- If not, replug the cable at both ends (PC and wall jack).
- If still not glowing, call a vendor for rectification.
- If LEDs glow, proceed to check IP configuration:
- On Windows:
ipconfig /all
- On Linux:
/sbin/ifconfig
(as root)
- Ping other systems using
ping x.x.x.x
(replace with IP address).
- Ping the building switch, then telnet the gateway.
- If still unable to connect, register your complaint online at IT HelpDesk.
Please specify the outcome of each test in your complaint for faster resolution.
Important Information
- Update your system regularly and scan for viruses/trojans.
- Avoid using infected flash drives from unknown sources.
How to Report an Issue
Report system and network issues via a ticket on the IT Helpdesk. The IT team will respond based on availability and assignment.
Quick How-Tos
- Change Internet Login Password: Change here
- Get Institute Internet and Email Account: Fill form A6 and submit at HUB building First Floor, Room 109.
- Connect to IITI Network: Use your credentials for wired or wireless (IITI_2.4G / IITI_5G). Visit HUB building for assistance.
- Install Office 365: Refer to the manual provided by the institute.
- Install Matlab (Linux & Windows): Login at MATLAB Portal with your institute email.
- Generate Secure Shell (SSH) Key (Windows):
- Install PuTTY and run PuTTYgen.
- Click "Generate" to create keys.
- Add a unique passphrase.
- Save public and private keys.
- Copy the SSH public key and share with IT for web directory access.
- VPN Configuration: Contact CITC for details.
Important Quick Links
- Cyber Swachta Kendra
- NIST
- Computer Emergency Response Team
- Cyber Security & Infrastructure Security Agency
How to Stay Secure Online
Do’s
- Use strong, unique passwords or passphrases (min. 8 characters, mix of cases, numbers, special characters).
- Use different passwords for different accounts.
- Keep passwords confidential; do not share or write them down.
- Be alert to phishing and suspicious emails.
- Destroy sensitive information properly when no longer needed.
- Be cautious with printers, copiers, and faxes.
- Lock devices when not in use.
- Avoid public Wi-Fi for confidential browsing; use VPNs.
- Report suspicious activity to the CITC team.
- Physically secure areas with sensitive information.
Don’ts
- Never click on links from unknown sources.
- Don’t give away confidential information over phone/email.
- Don’t leave sensitive information or printouts unattended.
- Don’t post private data on public sites or send via email unless authorized.
- Don’t leave wireless or Bluetooth on when not needed.
- Don’t leave devices unattended; report lost/stolen devices immediately.
- Don’t plug in unauthorized portable devices.
- Don’t install unauthorized programs on work computers.